Higher Energy Spirit Art and Tepanewa Trade  

Return Policy

Print on Demand Products– This website uses Printify and Printful, and since they are print on demand companies that print my original designs, they do not off returns unless the product was damaged by their fault. Please read their guidelines that Higher Energy Spirit Art store must comply with. Click Here Printify  and click here for Printful

If you have a problem email hyrnrg@hotmail.com, I will determine which company printed your item and we will take it from there. There is no guarantee your return will be honored. If you have any questions or concerns about any product on my website, email me before you buy. 

Our policy for products I personally create and sell that are NOT PRINT ON DEMAND lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. The rest below is generally HESA’s Policy.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Certain types of goods are exempt from being returned. Custom orders are not returnable. .(beadwork, if we have a fetish or bag or any type of beadwork you are interested in available, we will send you an image to see if you want to purchase or an image will be shown on our website of the item for sale in stock, otherwise if it is specially made, it is non-refundable) We communicate with you through the creative process for your satisfaction. See our Term’s of Conditions. Additional non-returnable items:

* CD’s

* Downloadable digital products

* Spirit Art and reading, please read our Term’s of Conditions

* Flea Market “As Is” items

To complete your return, we require a receipt or proof of purchase. Please print and fill out the RPF, Return Product Form and send it with your item.

Refund’s for certain manufactured items require a 15% re-stocking fee.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hyrnrg@hotmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hyrnrg@hyrnrg.com, depending if the item came from us, our distributors or publisher we will determine how to proceed, In most cases you will fill out the return form and send it with your item to the address we will email you. SO please email at hyrnrg@hotmail.com. This does not include used Flea Market items in our Haunting Memories Vintage category.

Shipping

To return your product, we strongly advise you contact us first otherwise use the address from our distributors on the purchasing slip provided.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund along with a 15% restocking fee for certain specific manufactured goods.

Returns of certain specific manufactured items will require a 15% restocking fee.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Terms and Conditions

for hyrnrg.com and all affiliates, subcategories of this website, hyrnrg.com/shop and disanovisions.com in their entirety

By using our site you agree to the terms and conditions.

• We are GDPR Compliant in regards to storing your data, please click the red link and read our Privacy Policy for this information.
• PRINT ON DEMAND PRODUCTS, HESA must comply with the return policies of the POD companies I use. Please see the return policy.
• Our artwork and the artwork of other artists, on our websites, our images, our pictures, our original stories, blog posts are copyrighted and/or cannot be used, copied and pasted without permission from a representative of Higher Energy Spirit Art and Tepanewa Trade, this does not include Public Domain images or stories, as we do include these on our websites as well.

• Writing’s in blog posts or emails may be used if in its entirety, without being altered in any way and the author’s name is intact and credited. We would ask that you link our website to the post or tag us out of respect.. this is not necessary but optional.
• When Spirit Art and readings are purchased, you agree to the terms that there will be no refunds since the time and effort and/or art supplies to create this special order cannot be replaced. We have many positive testimonial’s and care very much about the quality of our work with discipline and meditation to bring you the best of what we do in every way shape or form. After communication of your needs and if an understanding is not resolved, we will reread you if you are just not satisfied. We cannot redo your spirit artwork. Chris DiSano Davenport is not a fortune teller. Do not expect probable outcomes, yet in some cases Spirit will reveal precognitive information to you. You are after-all the creator of your own reality and change happens instantly at times. Your high level guidance reading is about directing you to your fullest potential on your current life path, in the current moment. She or anyone on our websites or products on our websites are not intended to diagnose, treat, cure or prevent any disease or substitute for professional medical advice relative to a specific medical condition, issue or question. When you purchase art from Chris and Kerwin and Higher Energy Spirit Art and TT, you agree to the terms that duplicate prints of the art sold to you can be reprinted and used commercially by Chris Disano and Higher Energy Spirit Art TT affiliates for other projects, resale, promotions or advertising. We will not use your name with your personal information. On the other hand you may not use her/our art work or readings to sell or copy for your projects promotions or advertising without permission from the artist.(s)
• When custom orders are purchased, since we communicate with you through the creative process, through email or even by phone if necessary, you agree to the terms that your artwork consists of time, supplies and energy and this cannot be replaced. Therefore refunds are not acceptable. We take pride in our artwork and satisfying our customers 100%.
• Flea Market items are USED. They will have a full description with flaws if any and most likely will be SOLD AS IS at a low price. We will mention in our post or product category if these items are refundable or returnable.  Flea Market Items are AS IS and these used items will not be refundable.
• Certain specific manufactured items are charged a 15% restocking fee if returned, that will be determined, because that is what we are charged to process your return. You agree to our refund policy as well when purchasing.
• We do not tolerate obscene language in our posts or misuse of our websites at any time and therefore have the right to block, refuse or cancel a user or an order under these circumstances.
• In the event a product or service is listed on hyrnrg.com/shop at an incorrect price due to typographical error or error in pricing information received from our suppliers, HESA TT shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. HESA TT shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.  If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit to your credit card account in the amount of the incorrect price.
• At this time our we use Woocommerce and Paypal online payments.
• We have the right to change our Terms of Conditions and policies at any time.